Ongoing management
What we do on your profile, and how often
A profile that's left alone slowly loses ground to competitors who keep theirs active. This is the routine we run for you.
| When | What we do |
|---|---|
| Every week | Reply to new reviews, answer new questions, check for unwanted edits to your listing |
| Every month | Publish posts, add new photos, review the performance data, update offers and services |
| Every quarter | Check categories against competitors, refresh the description, audit directory listings for consistency |
| As needed | Holiday hours, new services, moving premises, handling spam or fake listings |
Reviews
How you reply to a bad review matters more than the review
Future customers read your replies. Here's the difference between a reply that loses trust and one that earns it.
“Booked for Tuesday morning, nobody turned up until 2pm and no one called to let me know.”
Example reviewA reply that costs you customers
“We were very busy that day. Our records show the tech arrived within the booking window.”
Defensive, dismissive, and argues with the customer in public.
A reply that earns trust
“Sorry, Sam, you should have had a call when we were running late. That's on us. We've changed how we handle delays, and I'd like to make this right. Please call me directly on our office number.”
Owns the problem, explains the fix, and takes it offline.
Problem solving
Profile problems we fix
Suspended profile
We work out what triggered it, correct the cause and prepare a clear reinstatement request.
Duplicate listings
Old or duplicate listings split your reviews and confuse Google. We merge or remove them properly.
Wrong map pin or address
A pin in the wrong spot sends customers elsewhere. We correct it and check it stays fixed.
Verification problems
We help you through Google's verification steps, including video verification when it's requested.
FAQ